You are here: Home - Household Bills - News -

Hotel rooms are cheaper when booked directly rather than on sites like Booking.com

0
Written by:
03/03/2020
Hotel booking websites such as Expedia and Booking.com don’t offer holidaymakers the cheapest deals, an investigation reveals.

Eight out of 10 UK hotel rooms are cheaper when booked directly by phone or email than through an online hotel booking site, Which? found.

The consumer group contacted 10 hotels and eight were able to offer a better deal than the one quoted by an online booking site. They offered either a better price or other incentives such as free breakfasts or upgrades.

The findings suggest travellers pay up to 12% more for their rooms using an online booking site.

Which? said prices are higher on online booking sites due to hotels paying commission for every booking made. This can be as high as 25% and is often passed onto the consumer in the price.

Booking.com and Expedia denied their commissions are driving up prices.

Booking sites also typically include ‘rate-parity clauses’ in their contracts with hotels, which prevent hotels from offering lower prices on their own websites than those listed on the online booking sites.

Rate-parity clauses have been banned in France, Italy and Austria for preventing competition. However, the Competition and Markets Authority (CMA) in the UK chose not to ban the clauses in its recent review of the hotel booking industry.

Rory Boland, editor of Which? Travel, said: “Customers shouldn’t be duped into thinking they’re getting the best price from a hotel booking site when more often than not, they can get a better deal by avoiding its commission and booking directly with the hotel.

“Hotel booking sites might be a good place to start your search, but you should always call or email the hotel for the best chance of getting the cheapest deal – even in cases where they can’t offer a better price, there’s a good chance they’ll throw in a freebie or two.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get?

News and updates on everything to do with coronavirus and your personal finances.

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Energy auto-switching sites ‘can leave customers paying more’

Energy switching sites claim to get customers the best deal, but an investigation reveals billpayers could pay up to £70...

Close