Jet Airways latest airline casualty
Indian carrier Jet Airways has become the latest casualty of a struggling airline industry, with the carrier saying it is suspending all flights.
The airline failed to secure emergency funding from the country’s banks, after a prolonged period of uncertainty and weeks of speculation over its future.
It joins Flybmi, Air Berlin and Alitalia, which have also failed in the last 12 months. Its failure is more surprising given the soaring demand for air travel in India.
Rory Boland, Which? travel editor, said: “Passengers will quite rightly be outraged that yet another airline headed for collapse was able to sell tickets to unwitting customers right up to the moment it grounded its planes; once again leaving holiday and travel plans in tatters and passengers out of pocket.
“Passengers who booked tickets worth £100 or more on their credit card should contact their provider to claim the cost of the airfare back. Or, alternately, check their travel insurance policies, although they will not necessarily offer cover for scheduled airline failures such as this.”
The Civil Aviation Authority said that those who booked directly with the airline will not be covered by the ATOL scheme, so will need to look to reclaim through their credit card provider or travel insurance policies. If the flight was booked through an Airline Ticket Agent, travellers should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover.
If the flights or a holiday that includes flights were booked through a travel firm that holds an ATOL, the travel firm is responsible for your flight arrangements and must either make alternative flights for you so that your holiday can continue or provide a full refund. If you are abroad, it should make arrangements to bring you home at the end of your trip. You should contact the ATOL travel firm in the first instance.