Save, make, understand money

Household Bills

M&S Energy set to transfer 60,000 users to Octopus

Samantha Partington
Written By:
Samantha Partington

M&S Energy has announced that it will exit the energy sector and transfer its 60,000 customers to Octopus.

In a brief statement on the company’s website it said: “From April 1 2023, M&S Energy will become Octopus Energy. All our customers will continue to receive honest pricing, 100% renewable energy and outstanding customer service, however, we’re not accepting new customers at this time.”

It is understood that M&S no longer regards its energy business as a priority following a strategic review, according to Energy Live News.

Kirsty Ward, M&S Connect director, said: “We want to simplify our services offering and focus on serving our customers brilliantly and giving them more reasons to shop with us.

“As a result, we have decided to step back from providing energy and ultimately, our partnership with Octopus Energy. All existing M&S Energy customers have already been contacted and there is no action required from them.”

Octopus provided the energy on behalf of M&S.

No customer action needed

A spokesperson for Octopus Energy said: “Over the last five years, M&S Energy, powered by Octopus Energy, grew to serve around 60,000 customers, all while maintaining five-star customer service ratings on Trustpilot.

“As a result of M&S exiting their energy supply business to simplify their services, all M&S Energy customers are now switching over to Octopus.

“Customers don’t need to worry or take any action. There will be a smooth transition and no disruption to their supply and customers have already been contacted about the next steps.”

Octopus said customers would continue to receive the same energy rates.