You are here: Home - Household Bills - News -

No lockdown refund for Railcard customers

Written by: Emma Lunn
Millions of railcard holders won’t receive any recompense for the months in which they were told not to make non-essential journeys.

The government has decided not to offer refunds, extensions or discounts on renewal for Railcard holders who couldn’t use their cards during lockdown.

An annual Railcard normally costs £30 and gives a discount of 34% on train fares, albeit with some time restrictions.

From late March until July, passengers in England and Scotland were told to avoid rail travel if at all possible, while Transport for Wales maintained the essential travel only policy until 17 August.

Consumer experts were hoping Railcard holders could get a partial refund or their card extended to compensate for not being able to make train journeys during lockdown.

But the Rail Delivery Group (RDG), which runs the railcard programme, has now told passengers: “After careful consideration the government has confirmed to us that railcards will remain non-refundable and will not be extended.

“Refunding or extending railcards for over 5.1m customers would come at a significant cost to the taxpayer at a time when the focus must be on maintaining rail services to support the country’s recovery from the pandemic.”

Anthony Smith, Transport Focus chief executive, says: “Passengers bought railcards in good faith and will be disappointed by the decision not to extend them or offer a discount on renewal to make up for the period when we were encouraged not to travel.

“While the government continues to provide high levels of support to make sure the day to day railway keeps operating, it seems a pity some slack could not be given on this issue to encourage people back to rail travel.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get?

News and updates on everything to do with coronavirus and your personal finances.

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Have you won a Premium Bonds prize in the October draw?

A man from Kent and a woman from Humberside have become the latest winners of the life-changing £1m Premium Bonds...