You are here: Home - Household Bills - News -

Ofcom publishes latest telecoms complaint data

0
Written by:
01/06/2012
Ofcom has published figures about the latest complaints data revealing the most complained about major telecoms providers between October and December 2011.

Ofcom has published figures about the latest complaints data revealing the most complained about major telecoms providers between October and December 2011.

The quarterly report aims to provide useful information for consumers, and also to incentivise telecoms providers to improve their performance.

The report only includes complaints data for telecoms providers with a market share of more than 4%. The number of complaints is published as a proportion of each provider’s customer base. This enables consumers to compare providers on a level playing field.

Ofcom has now published data covering 15 months, enabling consumers to check providers’ performance over a longer period of time.

For landline services, Ofcom’s data shows that from October to December 2011 it received the most complaints about TalkTalk with 0.78 complaints per 1,000 customers. These have largely been driven by issues relating to billing and customer service.

The least complained about landline provider over the same period was Virgin Media, with 0.18 complaints per 1,000 customers. Virgin Media has been the least complained about landline provider for the last five quarters.

Tag Box

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

It’s time to get your finances in shape, and moving your cash savings to a higher paying deal is a good plac...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

The experts’ guide to sorting out your personal finances in 2021

From opting to ‘low spend’ months to imposing your own ‘cooling-off period’, industry experts reveal t...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week