You are here: Home - Household Bills - News -

PCR provider Randox reviews policy following CMA probe

0
Written by:
03/12/2021
PCR testing provider Randox has made changes to its terms and conditions after the Competition and Markets Authority (CMA) launched an investigation into the practices of the sector.

 

A review was launched after health secretary Sajid Javid raised concerns about “excessive pricing” and “exploitative practices” which was impacting holidaymakers. 

To travel abroad, private PCR tests are needed and can cost around £75 each. 

Randox has now made changes to give clearer information to customers, such as when it will provide PCR tests and results. It will also improve notification of customers’ legal rights on cancellations and refunds, for example making it clear they have a right to a ‘cooling off’ period. 

Additionally, the company will remove terms that could suggest customers are not entitled to compensation. 

Andrea Coscelli, chief executive of the CMA, said: “With recent changes to the rules for travel, the spotlight is once again on PCR testing providers and their practices. 

“I am pleased that Randox has agreed to change its terms, which means consumers benefit from their legal rights to cancel and get a refund and are not stopped from pursuing compensation if there is a problem. However, it’s essential that all companies play by the rules and treat people fairly. We are clear that, if they fail to do so, they risk facing enforcement action from the CMA or Trading Standards.” 

She added: “We recently provided recommendations to government on changes to better protect consumers in this market and we hope that, given the reintroduction of PCR testing for travellers, these will be implemented as quickly as possible.” 

The recommendations included improving the basic standards to qualify for the government’s list of approved companies, monitoring providers on the list and removing those who do not meet standards. 

It also suggested added information to allow consumers to compare providers and find the best deals. 

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Rail strikes: Your travel and refund rights

Thousands of railway workers will strike across three days this week, grinding much of the transport system to...

How your monthly bills could rise as the base rate reaches 1.25%

The Bank of England has raised the base rate to 1.25% as predicted – the fifth consecutive rise in just six ...

Low-income pensioner? You could gain £3k top-up

Hundreds of thousands of retirees struggling with a low income are missing out on Pension Credit worth £3,300...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week