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Posties to collect parcels for 72p

Emma Lunn
Written By:
Emma Lunn
Posted:
Updated:
21/10/2020

Royal Mail has launched a parcel pick-up service across the UK as part of the daily round.

Parcel Collect will see postmen and postwomen collect mail direct from customers’ doors or a nominated safe place for a cost of 72p per parcel, in addition to postage costs.

Parcel Collect is also available for pre-paid return items at a cost of 60p per item.

Parcel Collect is available six days a week and can be booked up to five days in advance. Royal Mail will collect up to five parcels per address.

The move, which Royal Mail says offers customers higher levels of convenience, comes as the UK sees a boom in online shopping.

Online sellers and shoppers will no longer need to leave their home if they want to mail or return a prepaid item by post.

In order to use the service, customers simply need to ensure they have already paid the correct postage to send their item.

If an item does not have prepaid postage such as a return, customers are able to pay for their postage online by visiting www.royalmail.com/bookcollection or via the Royal Mail app and opt for ‘Parcel Collect’.

They will then be able to work out the correct cost of postage for their item and print out a prepaid label which is fixed to the package. When the item gets collected, the customer will receive an email notification that acts as proof of postage.

The nationwide launch follows an initial roll-out of Parcel Collect in certain postcode areas of West England.

A survey found that just under half (44%) of respondents stated they are likely to use a home collection service offered by their delivery provider.

Claire Roebuck-Sacks, Parcel Collect customer from Bristol, said: “I used Royal Mail’s Parcel Collect during the initial roll-out of the service in Bristol. The service was really easy to use, and it was a convenient way to send a gift to my aunt, particularly as I have a new baby so time is precious. I will be using Parcel Collect again in the future to send parcels in the post.”

Nick Landon, chief commercial officer at Royal Mail, said: “Royal Mail Parcel Collect is a fantastic step forward for all of our customers. It makes it easier to use our services than ever before. Whether you’re up against time and working from home, making a return, selling online or sending a gift to make someone’s day, Royal Mail Parcel Collect is here to help. The launch of Parcel Collect is part of our commitment to continuously make our services better and more convenient.”


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