You are here: Home - Household Bills - News -

Rail passengers to get refund on all tickets

Written by:
Rail commuters with advance or season tickets will get a refund from the government after it advised against all non-essential travel during the coronavirus outbreak.

Secretary of State for Transport Grant Shapps said he was introducing the emergency measures “to ensure no-one is unfairly out of pocket for doing the right thing”.

It comes as the Department for Transport said it would temporarily suspend normal franchise agreements and transfer all revenue and cost risk to the government for an initial six-month period.

The railways have already seen up to a 70% drop in passenger numbers. Rail fares revenue has also reduced as people increasingly work from home and adopt social distancing, with total ticket sales down by two-thirds from the equivalent date in 2019.

Anthony Smith chief executive of Transport Focus and London TravelWatch said: “It is right that government and train companies have recognised the exceptional circumstances posed by coronavirus and allowed refunds on advance tickets and unused time on season tickets. This victory for common sense will be a welcome relief for passengers who feared that they had lost their money.”

How to get a refund

Rail passengers with an advance or season ticket they can no longer use should contact either the train company or independent ticket retailer – wherever they bought their ticket originally.

Advance ticket holders will get a full refund while season ticket holders will get a refund for the amount of unused time left on their ticket.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

It’s time to get your finances in shape, and moving your cash savings to a higher paying deal is a good plac...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

The experts’ guide to sorting out your personal finances in 2021

From opting to ‘low spend’ months to imposing your own ‘cooling-off period’, industry experts reveal t...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week