You are here: Home - Household Bills - How to - News -

Jetting off this Christmas? Flight delay & cancellation rights

0
Written by: Paloma Kubiak
12/12/2017
Thinking of escaping the Christmas chaos? If your flight is delayed or cancelled, it’s important to know your rights.

Heathrow and Gatwick airport are already reporting record passenger numbers, and the festive season has barely started yet. But the recent snow has prompted flight delays and should remind travellers to be prepared.

Civil Aviation Authority (CAA) figures show around 60,000 flights annually are delayed by 15 minutes or more. The failure of Monarch airlines this year also demonstrates why it’s important to understand your rights .

Your flight delay and cancellation rights explained

You are covered under the Denied Boarding Regulation if you travel from an EU airport (including Iceland, Liechtenstein, Norway and Switzerland) on any airline, or if you arrive at an EU airport and the flight is operated by an EU airline.

Under this regulation, if your flight is delayed, you may be entitled to meals, refreshment, phone calls and email, plus overnight accommodation, depending on the circumstances.

You may also be able to claim for compensation, depending on how long the delay is and how far you’re flying. However, if the airline can prove the delay or cancellation was caused by ‘extraordinary circumstances’, such as a strike (unrelated to an airline), acts of terrorism or weather, you won’t get compensation except – potentially – through your travel insurance policy.

Long haul travellers (over 3,500km) could be entitled to €300 if their plane lands between three or four hours late, and €600 if their flight is more than four hours behind schedule.

Passengers flying short haul (under 1,500km) are also potentially eligible to claim up to €250 if they are delayed by more than three hours.

Anyone travelling on a medium haul flight (1,500km – 3,500m) can claim €400 for delays of more than three hours.

If your flight is cancelled, your airline must get you to your destination via an alternative flight or it must offer you a full refund.

If you received less than 14 days’ notice of the cancellation, you may be able to claim compensation, but again, if it wasn’t the airline’s fault, such as bad weather, don’t expect any compensation.

How to claim compensation

Once you’ve checked you’re entitled to compensation, you should contact your airline directly as it should have a claims process, often issuing a standard claim form. The CAA says you need to aim to set out your case clearly and concisely, explaining what happened and when, being clear about what you want to achieve, such as compensation and expenses.

It says you should give the airline details such as your full contact details, booking reference, travel dates, flight number, departure and destination airports, details of the disruption, the length of the delay and any names of staff you spoke to. It’s also important to include any receipts and emails. You can download the CAA’s standard claim template letter to make the process easier.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Energy smart meter: should you get one?

Every household will be offered a smart meter by 2020 but some people aren’t convinced it will save them money...

Close