You are here: Home - Household Bills - News -

BT and Openreach split must lead to ‘significant improvements’ for customers

0
Written by: Paloma Kubiak
29/11/2016
The legal separation of BT and Openreach must lead to "significant improvements" for customers, consumer group Which? has said.

Telcoms regulator Ofcom has ordered the legal separation of BT and its Openreach network after BT failed to come up with proposals to address competition concerns.

Although the separation is unlikely to impact consumers immediately, the regulator hopes it will lead to better competition in the broadband market.

Alex Neill, managing director of home and legal at campaign group, Which?, said: “Millions of people have suffered woeful levels of service from Openreach, so these reforms must lead to significant improvements for customers who have been let down for too long.

“Telecoms are now an essential part of our daily lives, so it’s vital that Ofcom and Openreach implement these changes swiftly and ensure that consumers really do get faster, more reliable broadband.”

In July this year, Ofcom proposed a number of reforms to give Openreach more independence and to improve broadband and telephone services for customers.

But the regulator said it was “disappointed” that BT has not come up with proposals to meet its competition concerns.

It noted “some progress has been made”, but “not been enough”. Ofcom is now preparing to notify the European Commission of its intention to legally separate BT from Openreach.

A BT spokesperson, said: “We note Ofcom’s announcement this morning, updating on the next steps of the Digital Communications Review.

“We put forward proposals in July that we believe are fair and sustainable, and that meet Ofcom’s objectives without disproportionate costs. We are implementing these proposals, and have just appointed Mike McTighe to be the first chairman of Openreach. We are in discussions with Ofcom on two outstanding issues, the reporting line of the Openreach CEO and the form of legal incorporation.

“We will continue to work with Ofcom to reach a voluntary settlement that is good for customers, shareholders, employees, pensioners and investment in the UK’s digital future.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
State pension increase confirmed

The government has confirmed next year's state pension will increase by 2.5% under the ‘triple lock guarantee’.

Close