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Saga suspends cruises after government advice on coronavirus

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13/03/2020
Saga has taken the “very difficult decision” to temporarily suspend cruises until May.

The firm which serves the majority of customers over the age of 50, said the move to suspend ocean cruises will come into effect on 15 March.

It follows an update from the government last night advising against cruise travel for those aged 70 and over, as well as for those with an underlying medical condition.

Here’s what passengers need to know:

Booked already during the suspension dates?

Saga said it will offer an extra 25% future cruise credit for passengers choosing to amend their booking. The credit will last for two years. However, for passengers unable to use the future cruise credit, it will automatically issue a refund of the original amount paid.

Alternatively Saga can issue a refund in full, equal to the amount paid at the time of booking.

It added that its customer services team will be in contact with customers to discuss options in greater detail.

Booked already but for May onwards?

Saga said it is monitoring the situation and customers don’t need to do anything at this stage.

For those looking to book a Saga cruise, it confirms its 2021 season goes on sale from 24 March.

A statement on the website, read: “For 20 years, we have taken guests on Saga cruises with many leaving us feeling like family. Throughout this time, the health and wellbeing of our guests and our crew has always been our absolute priority.

“This is a decision we have not taken lightly. However, with the current circumstances, we no longer believe that we can give you the cruise experience you would expect from Saga.”

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