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SSE fined £700,000 for missing smart meter target

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03/04/2019
Energy giant SSE has been forced by the regulator to pay out £700,000 after it missed its target to install gas smart meters for customers in 2018.

Under the Government’s smart meter roll-out programme, suppliers are required by law to take all reasonable steps to roll-out smart meters to all homes and small businesses by the end of 2020.

Ofgem said SSE met its electricity smart meters installation target for 2018, but missed its gas target. It reached its gas target for 2018 in February this year, less than two months after the deadline.

SSE has agreed to pay £700,000 to Ofgem’s consumer redress fund administered by the Energy Savings Trust, which supports consumers in vulnerable situations and the development of innovative products or services not currently available to energy consumers.

Due to the steps SSE has taken, Ofgem has decided not to take formal enforcement action.

Ofgem is closely monitoring suppliers’ approaches to the roll-out of smart meters and will hold suppliers to account if they do not meet their obligations.

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