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Talk Talk data breach: the latest customer advice

Joanna Faith
Written By:
Joanna Faith
Posted:
Updated:
26/10/2015

If you’re one of the four million Talk Talk customers potentially affected by last week’s massive cyber attack, the latest message from the firm’s chief executive, Dido Harding that we would be “naive” to rule out a similar attack in the future, is unlikely to reassure you.

There are lots of messages coming from the beleaguered telecoms giant as they try to regain consumers’ trust. Among them how the firm itself was “also the victim of a criminal attack“.

However, what we as consumers really want is advice. Well here it is, straight from Talk Talk:

All customers should:

  • Sign up to your free credit reporting service using this code: TT231. We have partnered with Noddle, one of the leading credit reference agencies, to offer 12 months of credit monitoring alerts for all TalkTalk customers. To sign up for Noddle and get your free credit monitoring alerts follow these steps.
  • Change your passwords – While TalkTalk My Account passwords have not been accessed, it would be prudent to change your TalkTalk password once this service is back up and running, and any other accounts that use the same password.  We will update as soon as services are restored.
  • Report anything suspicious – Keep an eye on your bank account and report anything unusual to your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and can be reached on 0300 123 2040 or via http://www.actionfraud.police.uk.
  • Stay vigilant – TalkTalk will NEVER call customers and ask you to provide personal details or passwords. TalkTalk has written to all customers, but WILL NOT call customers individually. Please take all steps to check the true identity of any organisation that calls requesting for personal information. You can call us on 0800 083 2710 or 0141 230 0707.

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