You are here: Home - Household Bills - News -

TalkTalk fined for exposing customers to scam risk

0
Written by: John Fitzsimons
10/08/2017
An investigation found TalkTalk left the personal details of thousands of customers at risk of abuse from fraudsters.

Communications firm TalkTalk has been fined £100,000 by the Information Commissioner’s Office (ICO), after an investigation found it had failed to protect customers’ data.

The fine follows a three-year investigation into the firm, after many of TalkTalk’s customers reported receiving scam calls from fraudsters posing as technical support staff.

The scam was particularly effective as the fraudsters were able to quote customers’ addresses and account numbers.

Elizabeth Denham, the information commissioner, said that TalkTalk’s failure to protect its customers had put thousands at risk of abuse by the malicious actions of just a small number of people.

She continued: “TalkTalk should have known better and they should have put their customers first.”

According to the ICO, the problem came from a TalkTalk portal through which users could access reams of information about individual customers. This portal was not sufficiently secure however.

Wipro, a multinational IT services company based in India had access to the portal, as it helped resolve high level complaints and network coverage problems on TalkTalk’s behalf. But the ICO found that three Wipro accounts had been used to gain unauthorised and unlawful access to personal details of as many as 21,000 customers.

In total 40 Wipro employees had access to the data of between 25,000 and 50,000 TalkTalk customers. No controls were put in place to restrict access to only devices linked to the firm; Wipro staff could access the portal from any internet-enabled device, while they could also view large numbers of customer records at a time and export data easily.

According to the ICO, TalkTalk should have been aware of the risks and that the misuse of personal data had the potential to cause substantial damage or distress, and should have taken measures to protect against potential scams and frauds.

This is the second time the ICO has fined TalkTalk over its insufficient protection of customer data, after the firm was whacked with a £400,000 fine – a new record – last October. That fine followed a cyber attack in 2015, in which account details of around 157,000 customers were stolen. At the time Denham said TalkTalk had failed to implement “the most basic cyber security measures”.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

  • @YourMoneyUK I will be travelling to UK from Gran Canaria and im in reciept of pension credit, am i eligible for this payment?
  • Unclaimed money scheme expanded to aid Covid recovery: https://t.co/lQgBdlQJE0 @YourMoneyUK
  • RT @thenutmegteam: Keeping on top of your pension now could well pay dividends in the future. ⏳ Nutmeg's savings and investments specialis…

Read previous post:
driverless cars
The top dozy driver mistakes that could invalidate your insurance

Millions of motorists are risking their cover by making daft errors, from picking the wrong footwear to forgetting to lock...

Close