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Teletext Holidays goes into liquidation

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Written by: Emma Lunn
07/01/2022
The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database.

Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now placed the company in liquidation.

The firms’ collapse could affect tens of thousands of holidaymakers still waiting for refunds from 2020 when thousands of holidays were cancelled due to lockdown. 

Truly Holdings had its Travel Trust Association membership closed on 29 October 2021 and stopped taking bookings from that point onwards.

The move came two weeks after the Competition and Markets Authority (CMA) launched court action against the company over inadequate progress on refunds to package holiday customers.

The CMA opened an investigation into Teletext Holidays and its sister travel operator, Alpharooms, in February 2021 after receiving hundreds of complaints. These showed that people were not receiving refunds they were owed within 14 days, as required by law, for package holidays cancelled by the company due to the pandemic.

In 2020 YourMoney reported how customers of the holiday firm had refund requests ignored and debit card chargebacks requests disputed.

What Teletext Holidays and Alpharooms’ collapse means for you

If you’re currently on a Teletext holiday, your trip should carry on as planned. The TTA said it has contacted all suppliers and requested that all bookings, including flights home, remain in place.

If you have a holiday booked you should receive a refund as package holidays are covered by ATOL. 

However, if you have booked accommodation with Alpharooms this will be cancelled and you should get a refund.

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