You are here: Home - Household Bills - News -

The common faults in Britain’s most popular cars exposed

0
Written by:
10/09/2019
Some of the UK’s best-selling cars are among the least reliable, with faulty batteries and dodgy suspension systems among problems encountered by owners, a new report has found.

Consumer group Which? surveyed 44,000 people, who between them own 52,000 cars, and uncovered “widespread reliability issues” with some of Britain’s most popular cars including the Nissan Qashqai, Tesla and Seat Alhambra.

It also exposed problems with some older models of Ford and BMW, which are no longer on sale.

One of the best-selling cars in the UK, the Nissan Qashqai, had the highest breakdown rate of all cars surveyed, with a fifth of owners needing to replace their battery in the last year – four to five times the average rate for cars of the same age.

Nissan said: “We’re aware of some incidences of battery failure and have taken steps to address this issue, including replacing our battery supplier, and voluntarily launching a campaign to update the Body Control Module software on Qashqais made between April 2018 and February 2019. We’re working with affected customers.”

But Which? said it was “unacceptable” that hundreds of thousands of Qashqai owners have been kept in the dark about this battery failure risk, and that owners could be left footing the bill if it happens after their three-year warranty has elapsed.

Tesla, one of the most luxurious brands on the market, also scored a high fault rate.

One in five owners of the Tesla Model S (three to eight-years-old) reported an issue with their vehicle’s exterior features such as its door handles, locks, fuel caps and boot. That’s 10 times higher than for the average car of the same age range.

One in 10 Tesla Model X owners (of cars less than three years old) also said they experienced a similar issue – suggesting an inherent flaw in the design.

Across all brands surveyed Tesla had the highest percentage of faulty cars in the three to eight-year bracket, with more than two-thirds (67 per cent) of all customers reporting an issue.

Tesla said: “We review every vehicle before it leaves the factory. Our warranties cover any repairs and replacements necessary for door handles for up to four years.

“Unlike other manufacturers, Tesla can perform repair work via mobile service, which can be done at a customer’s home or office.”

The Seat Alhambra (2010-), a popular family car, also had an alarmingly high fault rate with nearly three in 10 owners reporting an issue with their exhaust or emission system – five times higher than the average vehicle aged three to eight years old.

More than a fifth of Alhambra owners also said they had an issue with their suspension system in cars in the same age group – nearly five times higher than the average car.

Seat said: “Seat UK is concerned but, without details, we can’t identify and explain these results. A comprehensive warranty covering three years/60,000 miles is provided. Our service data will identify the need for workshop campaigns, which are issued as promptly as possible.”

The older models with high fault rates identified in the report were the Ford B-Max, which was on sale between 2012 and 2017, and the BMW 5 Series Touring, which was available from 2010 to 2017.

Which? is calling on all manufacturers to go public with these “inherent flaws”.

Natalie Hitchins, head of home products and services at the consumer group, said: “Owners should be able to trust that manufacturers will make them aware of these issues and offer a fix when they see a recurring problem.

“It is vital these manufacturers make the public aware of these serious faults and ensure vehicle owners are not left out of pocket should the issues occur outside their warranty.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Your right to a refund if travel is affected by train strikes

There have been a wave of train strikes in the past six months, and for anyone travelling today Friday 3 Febru...

Could you save money with a social broadband tariff?

Two-thirds of low-income households are unaware they could be saving on broadband, according to Uswitch.

How to help others and donate to food banks this winter

This winter is expected to be the most challenging yet for the food bank network as soaring costs push more pe...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week