You are here: Home - Household Bills - News -

This is the worst online shop as voted for by thousands

0
Written by: Paloma Kubiak
13/11/2018
Homebase has been named the UK’s worst online retailer, an annual survey of 10,000 shoppers has revealed.

The DIY chain’s online offering was criticised for its poor product range, “bog standard” product quality and poor value for money.

According to campaign group Which?’s survey, Homebase achieved a customer score of 55%. Joining the store at the bottom of the league table were online offerings from Sports Direct (61%), Dorothy Perkins (61%), DIY/B&Q (62%), WHSmith  (63%) and JD Sports (63%).

Shoppers said Sports Direct was cheap but the products were poor quality, while Dorothy Perkins was highlighted for being slow on delivery and its complaints handling system was “not up to standard”.

B&Q’s online store DIY was criticised for not being “user-friendly”.

At the other end of the scale, it was smaller, more specialist online retailers which impressed shoppers with their more personalised service.

Beauty specialist LizEarle ranked top (94%) due to its high quality products, excellent service and orders often including free gifts.

It was followed by Richer Sounds (93%), Rohan (93%), SeasaltCornwall (93%) and WexPhotoVideo (93%).

Asked what makes people shop online, 68% said it was because they could do it at any time, 63% said it was easier to find goods, while 57% said they had more choice of products.

Another plus point was that it was easier to compare prices online and that was easier to have goods delivered than to pick them up in person.

Harry Rose, editor of Which? Magazine, said: “The online shops with the happiest customers tend to be the ones that offer a personal service, quality items and deliver quickly and conveniently.

“Where the big players are lacking, either with poor service or confusing websites, smaller more specialised online retailers have seized the opportunity to make their mark and give shoppers exactly what they want.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

  • RT @MeikWiking: #Happiness has a price: £2,000. That's how much salary almost half of Brits are willing to sacrifice for more free time (vi…
  • #Happiness has a price: £2,000. That's how much salary almost half of Brits are willing to sacrifice for more free… https://t.co/Hn4L86Ot9T
  • Looking for an easy way to grow your pension pot? Have you tried packed lunches? You can save hundred of pounds a y… https://t.co/23GWscQ2b0

Read previous post:
Foxtons
Foxtons closes branches as ‘challenging market’ hits sales

Foxtons has closed six estate agency branches to manage costs within a “challenging market”.

Close