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Three back up and running after network outage

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Written by: Emma Lunn
14/10/2021
The Three mobile phone network was down for several hours today with customers unable to make or receive calls.

The outage impacted thousands of customers across England, Scotland and Wales between 7am and 12pm, but has now been fixed.

Issues with the Three network peaked at about 8am when outage logging website DownDetector received more than 1,400 complaints.

At about 8am the @ThreeUK Twitter account Tweeted that the network was experiencing problems, then reporting three hours later that the technical issues had been resolved.

However, some customers continued to experience outages, with some unable to make or receive calls and others saying they couldn’t get a 5G signal.

A statement from Three this afternoon said: “Three’s services have now been restored for affected customers. We apologise for any inconvenience caused by the issue.”

According to Three, the outage affected 30% of calls on the network but it said all customers should now be able to make and receive calls as normal.

Two adverts for Three were banned by the Advertising Standards Authority (ASA) in July for making misleading claims about being the UK’s fastest 5G network.

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