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Train ticket jargon ditched on more routes

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Written by: Emma Lunn
02/08/2019
Rail companies will make ticket language clearer for passengers from next week.

Train passengers will find it easier to buy and use the right ticket on more than 100,000 routes from next week when rail companies will cut down on ticket jargon.

Terms such as “Any Permitted” will be scrapped and replaced with clearer descriptions about which routes a ticket is valid for.

The move means that over the past two years, jargon has been cut from more than 1.1 million routes.

Efforts to make language clearer include replacing grouped stations such as “London Terminals” with the specific station name when validity is limited to this station. This will not alter the validity of the ticket but will ensure people know which services they can use their ticket on.

If it is valid to multiple stations, which can’t fit on a ticket, “London Terminals” will be retained and the information will be provided on National Rail and train company websites.

Jacqueline Starr, chief operating officer of the Rail Delivery Group, said: “The rail industry’s work to slash jargon is making ticket buying easier, but real simplification requires big regulatory reform of the fares system. Like our passengers, we want fares to be easier-to-use, more flexible and better value. With the Williams Rail Review looking at this closely, now is the time to bring outdated fares regulation in line with how people work and travel today.”

The rail industry has been removing jargon since February 2017. The latest batch of new tickets for 101,000 routes will be available when searching in advance from 11 August and will become effective for travel from 8 September. This will mean 1.1 million tickets have had jargon cut overall.

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