Household Bills
TruEnergy ordered to review direct debit levels
The small energy provider with around 7,500 domestic and non-domestic customers in the UK has been told to improve its process for setting direct debits.
It comes as Ofgem conducted a review of the way all suppliers set their direct debits and it found “significant concerns” with TruEnergy Ltd.
The provider must now conduct an independent audit to assess whether its direct debit policies and processes are compliant and review the levels of all customers using this payment method.
If it fails to comply with the provisional order, Ofgem can take enforcement action.
Charles Hargreaves, deputy director, conduct & enforcement, consumers & markets at Ofgem, said: “We know how hard it is for energy customers right now so it’s crucial that the amount they pay each month by direct debit, or otherwise, is right so they can manage their money.
“Today’s enforcement action is the next step in following through on the findings from our recent review. We need suppliers to step-up and support their customers, especially during these very difficult times, and as regulator, we’ll be making sure they do so.”
YourMoney.com has approached TruEnergy for comment.
There are 0 Comment(s)
Big flu jab price hikes this winter: Where’s cheapest if you can’t get a free vaccine?
Pharmacies, supermarkets and health retailers are starting to offer flu jabs ahead of the winter season, but t...
Is now the time to fix your energy deal?
Fixed energy tariffs all but disappeared during the energy crisis. But now they are back with an increasing nu...
Everything you need to know about the pension triple lock
Retirees are braced to receive another bumper state pension pay rise next year due to the triple lock mechanis...
What will happen if rates change
How your finances will be impacted by a rise in interest rates.
Regular Savings Calculator
Small regular contributions can build up nicely over time.
Online Savings Calculator
Work out how your online savings can build over time.
The best student bank accounts in 2023: Cash offers, tastecards and 0% overdrafts
A number of banks are luring in new student customers with cold hard cash this year – while others are compe...
DIY investors: 10 common mistakes to avoid
For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.
Mortgage down-valuations: Tips to avoid pulling out of a house sale
Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?
Money Tips of the Week
© AE3 Media Ltd, 21 Great Winchester Street, London EC2N 2JA, Company.