You are here: Home - Household Bills - News -

Virgin Media investigated over early termination charges

0
Written by: Paloma Kubiak
29/06/2017
Virgin Media’s policy of applying early termination charges when a customer moves home is being investigated by the communications regulator.

Ofcom has launched an investigation to find out whether Virgin Media has complied with the Consumer Rights Act in applying early termination charges to fixed-term contract customers who change address.

The move follows complaints from customers; Ofcom will now look at whether unfair terms were applied.

Under the Consumer Rights Act, where unfair terms are identified, consumer contracts aren’t binding. Ofcom also has the power to take enforcement action where unfair terms are identified.

A Virgin Media spokesperson said: “We note Ofcom’s investigation into early termination charges and will work with them during the course of their inquiry.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Flight cancelled or delayed? Your rights explained

With no sign of the problems in UK aviation easing over the peak summer period, many will worry whether holida...

Rail strikes: Your travel and refund rights

Thousands of railway workers will strike across three days this week, grinding much of the transport system to...

How your monthly bills could rise as the base rate reaches 1.25%

The Bank of England has raised the base rate to 1.25% as predicted – the fifth consecutive rise in just six ...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week