You are here: Home - Household Bills - News -

Watchdog may take action if airlines fail to refund passengers for cancelled flights

0
Written by:
11/05/2020
The aviation regulator has stepped in to warn airlines they must refund passengers for flights cancelled as a result of coronavirus.

The Civil Aviation Authority (CAA) has reminded airlines they’re legally required to refund customers for cancelled flights and warned them it could take action if they fail to do so.

By law, customers must be refunded within seven days if their flight is cancelled.

A statement from the CAA, read: “We are reviewing how airlines are handling refunds during the coronavirus pandemic, and will consider if any action should be taken to ensure that consumer rights are protected.

“Under the law, consumers are entitled to receive a refund for their cancelled flights, despite the challenges the industry is currently facing.

“We support airlines offering consumers vouchers and rebooking alternatives where it makes sense for the consumer.

“But it is important that consumers are given a clear option to request a cash refund without unnecessary barriers.”

It added it expects airlines to provide refunds for cancelled flights “as soon as practically possible”, after Ryanair said it may take six months to process these requests.

The CAA warning comes after an investigation by campaign group Which? revealed some airlines and package travel providers are refusing to give refunds, in a breach of their legal obligations to their customers.

In some cases, they’re providing vouchers or credit notes which may prove to be worthless if holiday firms run into financial trouble.

Passengers who believe they’re entitled to a refund from the airline but are being refused one can open a complaint with the airline.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get?

News and updates on everything to do with coronavirus and your personal finances.

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Simple ways to save money during lockdown

If you're worried about the state of your finances during the current crisis, there are plenty of easy ways to...

Close