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Whirlpool recalls more washing machine models

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Written by: Paloma Kubiak
29/01/2020
Whirpool has added three more models to its list of washing machines which have been recalled over fire concerns.

Whirlpool has urged Hotpoint and Indesit washing machine customers to check their appliances as three more models have been added to its recall list. You can see the model numbers here.

In December, Whirlpool revealed it was due to start replacing half a million washing machines after it identified faults in certain models of Hotpoint and Indesit washing machines made between 2014 and 2018. The recall does not affect Whirlpool branded washing machines.

It said there’s a risk that the door locks of affected machines could catch fire due to overheating during the washing cycle.

Customers can find the model number either on the back of the washing machine, or in the recess of the door. Anyone with one of the models should unplug and not use the appliance. However, for anyone continuing to use the appliance, they should only use a cold water cycle of 20 degrees or lower.

Whirlpool said that it will look to replace or repair affected models.

Jeff Noel, vice president of Whirpool which acquired the Hotpoint and Indesit brands after the models had been manufactured, said: “While the risk is low, your safety is our top priority. We have therefore launched a full product recall which is now live, in line with the commitment we made to our customers in December.

“That means that if you have an affected washing machine and have registered your appliance with us, we will be in touch to invite you to schedule an appointment for a free-of-charge comparable replacement or in-home engineering repair on a date which is convenient for you.

“We are doing everything we can to rectify the situation for our customers as quickly as possible. We have a team of over 2,500 staff here in the UK who are working hard to make things right. We have doubled the size of our customer service team and hired 100 extra service engineers. We’ve also increased our delivery and collection capability, and are working with third parties such as retailers and logistics providers.

“Every one of our customers matters deeply to us, and I can assure you that if you have one of these affected washing machines, we are 100% committed to taking care of you.”

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