You are here: Home - Insurance - News -

British Airways passengers facing delays due to “technical issue”

Written by: Emma Lunn
Thousands of BA customers flying in and out of Heathrow and Gatwick are facing delays and disruption due to technical problems with flight plans.

BA said a technical issue was causing delays to some of its flights this morning and advised passengers booked to fly today to check the status of their flight before leaving for the airport.

A statement on said: “Our teams are working hard to resolve this and get you on your way to your destination as quickly as possible. We have rebooked those customers who are affected onto alternative flights and arranged hotel accommodation where it has been needed. We are very sorry for any delays this might have caused to your journey.”

Disgruntled passengers on Twitter claimed being delayed for up to 22 hours, with some passengers receiving emails saying their flight was cancelled but with no further assistance or advice offered.

Tweets to the airline from customers suggested flights to Heathrow and Gatwick from across the US, Asia and Africa were caught up in the chaos.

The IT issues last night and this morning are the latest in a series of woes for the flagship carrier. In August an IT outage lead to delays and cancellations from London airports, while strikes by pilots in September saw hundreds of cancelled flights.

BA is yet to confirm the number of flights affected by and the exact reason for the outage although BA sources claim staff had been sent a text message saying: “Due to a Flight Planning outage overnight, at point of departure flight crew will receive the flight plan for the departing flight only.”

Rory Boland, Which? travel editor, said: “This is the latest in a long line of British Airways technical glitches causing delays and cancellations and yet again it’s thousands of passengers who are paying the price – left tired, frustrated and with a lack of information and assistance from the airline.

“BA must do the right thing and reroute passengers as quickly as possible, using other airlines where necessary, as well as informing customers facing disruption about their entitlement to compensation.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Unfamiliar banks woo savers with top rates…is your money safe?

If you’ve been keeping an eye on the savings best buy tables, you’ll have noticed some unfamiliar names lu...

What the base rate rise means for you

The Bank of England has raised the base rate by 0.25% to 0.5% – following on from the increase from 0.1% to ...

How to get help with your energy bills

The rise in the energy price cap from April will mean millions of households will pay hundreds of pounds a yea...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week