You are here: Home - Insurance - News -

Cruise & Maritime Voyages falls into administration

Written by: Emma Lunn
South Quay Travel & Leisure Limited (SQTL), which traded as Cruise & Maritime Voyages, has become the latest victim of the coronavirus.

The cruise company went into administration on Monday evening with Paul Williams, Phil Dakin and Edward Bines of Duff & Phelps appointed as joint administrators. The administrators are currently evaluating SQTL’s financial position.

SQTL traded under the Cruise & Maritime Voyages and Smile Travel Group brands in the UK, as well as Transocean Kreuzfahrten in Germany, and Croisières Maritimes & Voyages in France.

The company sold mainly cruise packages which are protected by ABTA. It also sold a small number of flight-inclusive packages which are protected by the Civil Aviation Authority’s (CCA) ATOL scheme.

All future bookings with the company are cancelled.

Advice for SQTL customers

As there are a number of different companies involved, and different types of arrangement, what customers should do next depends on who they booked with, and what they booked.

Customers that booked a package holiday provided by SQTL through a travel agent should contact the travel agent in the first instance.

Those who booked a non-flight package directly with SQTL are protected by ABTA and should visit for further advice on how to claim.

You will need to have all of your booking information and documents to hand when submitting a refund claim.

ABTA says that if a customer was due a refund for a cancelled package but hasn’t received that money yet, they will also be covered by the ABTA scheme, as will customers who had been sent refund credit notes.

UK customers who booked a package holiday with flights will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme.  Your ATOL certificate will say ’Package Sale’ in the bottom right hand corner.


There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Government to examine pensions tax relief

Pensions tax relief rates could be overhauled after the Treasury launched a call for evidence about the government's understanding of...