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Cunard cancels cruises until November

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Written by: Emma Lunn
10/06/2020
Customers who re-book their trip, instead of asking for a refund, receive 25% credit.

Cruise company Cunard has extended its “pause in operations” up until  1 November.

Cruises on the Queen Mary 2 and Queen Victoria are planned to re-start on this date, while cruisers booked on the Queen Elizabeth will have to wait until 23 November.

Cunard had previously cancelled trips up to the end of July.

Simon Palethorpe, Cunard president, said “the ability for people to move freely and safely across borders remains seemingly some way in the distance”.

Customers are legally entitled to a 100% cash refund but Cunard is tempting customers to re-book by crediting their guest accounts with 125% “future cruise credit”. This means if you paid £5,000 for your cruise, you can re-book for one costing £6,250.

Customers have up until 31 December 2021 to make a booking on any voyage on sale now or on any new voyage Cunard introduces in the future.

Customers who have already made a future booking, can use their future cruise credit for a second cabin to bring friends or family with them. The credit can also be used for cabin upgrades or fare type upgrades on an existing booking.

Customers are asked to retain all booking documentation, including all receipts and confirmations.

To use their future cruise credit, customers need to contact the travel agent they booked their cruise through or contact Cunard on 0345 355 0300 if they booked directly.

Cunard warned that customers may receive an automated invoice referencing cancellation fees – but this should be ignored as cancellation fees will not be charged.

Cunard cruisers who want a refund on their booking can fill out a form on the company’s website. They will need their six-character booking reference, which can be found on the booking confirmation or any other email relating to the voyage. Refunds may take up to 60 days to be processed.

The Foreign and Commonwealth Office (FCO) is still advising Brits against all but essential international travel.

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