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AXA Wealth Services fined £1.8m for advice failings

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AXA Wealth Services customers could be in line for a compensation pay-out after the firm was fined £1.8m for investment advice failings.

The Financial Conduct Authority (FCA) found during a review that the firm’s failings put a “significant number” of customers at risk of buying unsuitable products.

In addition to the fine, AXA has agreed with the FCA to contact all customers who may be affected by its failings and a third party will oversee a review of any issues identified as a result of this exercise.

Any customer who suffered loss as a result will be fully compensated and those sold inappropriate products will be able to switch or withdraw their investment.

The FCA said that customers may not currently be feeling the brunt of the failings because of movements in the stock market, however it had decided to act pre-emptively to ensure customers are provided with an opportunity to avoid potential losses during future stock market downturns.

FCA’s director of enforcement and financial crime Tracey McDermott said: “AXA fell short of its responsibilities to its customers, many of whom were elderly, retired and financially inexperienced. Its failures resulted in an unacceptable risk of AXA selling products which were unsuitable for its customers. AXA’s failures were avoidable, coming despite repeated warnings from the FCA’s predecessor to the industry about investment advice.

“The FCA will continue to take tough action against firms who fail to comply with their responsibilities to ensure that consumers get a fair deal.”

Between 15 September 2010 and 30 April 2012 AXA sold approximately 37,000 investment products to 26,000 retail customers through AXA’s advisers based in the branches of Clydesdale Bank, Yorkshire Bank and the West Bromwich Building Society. These customers, who tended to have low levels of experience in investments and were typically in or nearing retirement, invested £440m with AXA.






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