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HSBC customers could receive compensation after mis-selling probe

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05/11/2013
Around 200,000 HSBC customers who bought investments after being advised by sales staff in high street branches could be in line for compensation.

A mystery shopping exercise by investigators from the Financial Conduct Authority revealed may have been victims of mis-selling.

The bank said it is spending £93m to review the investment advice given to customers between August 2008 and October 2012, the Guardian reports.

But it said that the final compensation figure is unlikely to be high because stockmarkets rose across the period under review, so even customers who were poorly advised may not be out of pocket.

The regulatory action against HSBC is the second time it has been reprimanded for mis-selling investments.

In 2011, HSBC was hit with a then-record £10.5m fine for selling unsuitable products to almost 2,500 elderly customers.

The bank’s NHFA subsidiary also paid out £29.3m in compensation for the way it advised elderly customers, who had an average age of 83, to buy investment bonds that were used to help them pay for their long-term care.

In many cases, the five-year investment period for the bonds was longer than the individual customer’s life expectancy.

In the latest review into potential mis-selling, the 200,000 or so customers who bought investment products after taking advice from the branch-based advisers over the four-year period will be written to in a compliance programme starting next year.

Customers will be asked if they were happy with the advice or if they would like the advice reviewed.

An early sample of the advice given and a review of the outcome of the investments suggests that the compensation bill is likely to be little more than £20m, said HSBC.

The 1,000 HSBC “tied” advisers who sold the limited range of investment products have now been made redundant or have retrained to become independent financial advisers focusing on HSBC’s wealther “premier” customers.

The review of advice at HSBC is the latest crackdown by the FCA on the quality of investment advice given by banks and building societies.

In September, it fined Axa Wealth Services £1.8m after uncovering potentially widespread mis-selling of stocks and shares Isas in branches of Clydesdale Bank, Yorkshire Bank and the West Bromwich building society.

In total, 26,000 people were sold investments totalling £440m in value, pocketing £25.7m for Axa in fees and charges.

The FCA found that the sales process used in branches “put a significant number of customers at risk of buying unsuitable products”.

HSBC declined to disclose the value of investments it is putting through the review, but a comparison with the Axa fine suggests the figure could run into the billions.

HSBC also revealed that it added another £92m to its provisions for payment protection insurance misselling during the third quarter, taking its total bill to £1.8bn, although this is far below the £8bn put aside by Lloyds Bank.

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