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Bathstore goes into administration

Written by: Emma Lunn
Bathroom specialist Bathstore has entered administration, putting more than 500 jobs at risk.

The company has 135 UK stores and a head office in Welwyn Garden City, Hertfordshire. It will continue to trade while a buyer is sought.

Accountancy firm BDO has been appointed as administrators. Ryan Grant, BDO business restructuring partner, said: “Despite significant investment into the business over the past five years, Bathstore has struggled to overcome the well-documented challenges facing the UK retail sector.

“The appointment was made after several months of difficult trading, and the failure of ongoing talks to find a buyer for the business.”

Bathstore administration – your rights

Administrators BDO are “looking to complete as many orders as possible”. However, installations will stop immediately for an unknown period of time. Any installations currently underway will stop.

Customers who have placed orders will be contacted by Bathstore staff either by phone or email – but you can also contact the store directly.

If you’ve paid for an order that doesn’t arrive, or any installation, you should try and claim the cost back from your credit or debit card provider.

If you paid by credit card and your order was for between £100 and £30,000, you’ll be protected by section 75 of the Consumer Credit Act. Contact your credit card company and ask to raise a case.

If you paid by debit card you can ask your bank to initiate a chargeback.

If you don’t get your money back from your debit or credit card provider, or you paid by cash or cheque, you can join the list of creditors by contacting the joint administrators at BDO by emailing

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