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NS&I customers left frustrated by technical glitch

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Written by: Paloma Kubiak
02/11/2018
NS&I customers have taken to social media to vent their frustration over the delay to payments and withdrawals following technical issues.

The government’s savings arm has been experiencing technical issues over the past couple of days which meant staff were unable to access customer information over the phone to help with inquiries.

As a result of the IT problems, customers also experienced delays to payments being processed and reported missing transaction history relating to their NS&I accounts.

While NS&I confirmed earlier today that the majority of payments are now being processed as normal so customers shouldn’t experience any delays, some are still reporting problems.

Amber wrote on Twitter: “I transferred a large sum in to my bond account and the money seems to have been taken from my bank account but is not showing up on my NS&I account. Why is this? “

Mark posted: “I was ment (sic) to receive a payment on the first do you no (sic) when I will receive it by?”.

An NS&I update stated: “We’ve experienced some technical issues, meaning some customers haven’t received payments on time. Payments are being processed as normal and we’ve made good progress on clearing delayed cases. We’re very sorry for the inconvenience.”

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