You are here: Home - Saving & Banking - News -

NS&I customers left frustrated by technical glitch

Written by: Paloma Kubiak
NS&I customers have taken to social media to vent their frustration over the delay to payments and withdrawals following technical issues.

The government’s savings arm has been experiencing technical issues over the past couple of days which meant staff were unable to access customer information over the phone to help with inquiries.

As a result of the IT problems, customers also experienced delays to payments being processed and reported missing transaction history relating to their NS&I accounts.

While NS&I confirmed earlier today that the majority of payments are now being processed as normal so customers shouldn’t experience any delays, some are still reporting problems.

Amber wrote on Twitter: “I transferred a large sum in to my bond account and the money seems to have been taken from my bank account but is not showing up on my NS&I account. Why is this? “

Mark posted: “I was ment (sic) to receive a payment on the first do you no (sic) when I will receive it by?”.

An NS&I update stated: “We’ve experienced some technical issues, meaning some customers haven’t received payments on time. Payments are being processed as normal and we’ve made good progress on clearing delayed cases. We’re very sorry for the inconvenience.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

ISAs: your back-to-basics guide for 2018/19

Here’s everything you need to know to make the most of your unused ISA allowance ahead of the 5 April deadli...

A guide to Sharia savings accounts

A number of Sharia savings products have upped their game in recent months, beating more familiar competitors ...

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Households £400m in energy debt despite summer heatwave

Three million households are in debt to their energy supplier by a collective £400m, despite one of the hottest summers...