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Ryanair lowers charges and allows extra bag in customer improvement upgrade

Joanna Faith
Written By:
Joanna Faith

Ryanair, the budget airline, has announced a raft of customer service improvements in response to criticism from passengers.

From 1 December, customers will able to bring a second “small carry-on bag” equivalent to a “small ladies handbag” or “small airport shopping bag” and the boarding card re-issue fee will be cut from £70 to £15.

Other changes include a 24 hour grace period to correct any minor booking errors (from 1 November), “quiet flights before 8am in the mornings and after 9pm in the evenings, where public announcements will be limited and lights dimmed (from 1 November), and a reduction to the standard airport bag fees from £60 to £30 at the bag drop desk, and from £60 to £50 at the boarding gate (from 5 January).

Ryanair’s director of customer service, Caroline Green said:

“These are the first in a series of customer service improvements which Ryanair is actively working on to make our low fare services easier to access and even more enjoyable for our millions of customers.

“As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months as we strive to further improve Europe’s No.1 customer service airline. If customers have any other suggestions or feedback they want us to hear, then please use our customer feedback service “Tell MOL” on the Ryanair.com website.”