News
Santander unveils voice recognition identify checks
Customers can verify their identity by calling from a unique phone number and repeating a short phrase.
The bank said ‘Voice ID’ security, which can analyse over 100 characteristics of the human voice, is sophisticated enough that it can even detect a recording of someone’s voice being played over the telephone.
Customers who want to use the service will be asked to repeat a short phrase several times during an initial enrolment process to create their unique ‘voice print’, much like a fingerprint.
When a customer then calls in future, they will be asked to say the phrase again, so that the technology can compare their verification voice print with the one that was created during their enrolment.
Santander said it will also use ‘Phone ID’ software, which can identify a customer through the phone number they are calling from, so customers will need to call from a phone number that is uniquely registered to them, such as a mobile number.
Reza Attar-Zadeh, head of customer interactions at Santander UK said: “Our innovative combination of Phone ID and Voice ID gives our customers an incredibly simple and seamless way to authenticate themselves when calling us – removing the need to remember and key in numbers while ensuring the highest standards of security.
“The human voice contains over 100 voice characteristics we can use to ensure that a caller is who they say they are, further protecting our customers’ accounts from fraudsters.”
There are 0 Comment(s)
Everything you wanted to know about ISAs…but were afraid to ask
The new tax year is less than a fortnight away and for ISA savers or investors, it’s hugely important. If yo...
Your right to a refund if travel is affected by train strikes
There have been a wave of train strikes in the past six months, and for anyone travelling today Friday 3 Febru...
Could you save money with a social broadband tariff?
Two-thirds of low-income households are unaware they could be saving on broadband, according to Uswitch.
What will happen if rates change
How your finances will be impacted by a rise in interest rates.
Regular Savings Calculator
Small regular contributions can build up nicely over time.
Online Savings Calculator
Work out how your online savings can build over time.
DIY investors: 10 common mistakes to avoid
For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.
Mortgage down-valuations: Tips to avoid pulling out of a house sale
Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?
Five tips for surviving a bear market mauling
The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...
Money Tips of the Week
© AE3 Media Ltd, Floor 7, Lincoln House, 296 - 300 High Holborn, London WC1V 7JH, Company.