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Tesco Bank hack latest: service resumed and £2.5m refunded to customers

Paloma Kubiak
Written By:
Paloma Kubiak
Posted:
Updated:
09/11/2016

Tesco Bank confirmed normal service had resumed and it has identified and refunded the thousands of customers affected by the hacking which took place over the weekend.

Late last night the bank said it had resumed normal service after it halted online transactions from current accounts after suffering a hacking attack last weekend.

At the time, chief executive Benny Higgins said 40,000 of its 7.8 million current account customers experienced fraudulent activity and 20,000 suffered some sort of loss.

But in a statement issued at 10pm last night, the CEO confirmed about 9,000 customers were affected and all were fully reimbursed by that same evening.

The total cost of refunding customers is estimated to be £2.5m.

Tesco Bank said that personal data was not compromised as a result of the fraud and Higgins added: “Our first priority throughout this incident has been protecting and looking after our customers and we’d again like to apologise for the worry and inconvenience this issue has caused.

“We’ve now refunded all customer accounts affected by fraud and lifted the suspension of online debit transactions so that customers can use their accounts as normal.  We’d also like to reassure our customers that none of their personal data has been compromised.”

Tesco Bank also confirmed it is continuing to work closely with the authorities and regulators in their criminal investigation of this incident.