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Topshop gift card rules changed after Arcadia collapse

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03/12/2020
Shoppers with an Arcadia gift card to spend at Topshop and Dorothy Perkins can only use it against half the purchase cost.

The full value of an Arcadia gift card – valid at Topshop, Topman, Burton, Dorothy Perkins, Evans, Wallis, Miss Selfridge and Outlet – can only be put towards up to 50% of a purchase.

As an example, a customer with a £10 gift card would need to spend £20 in order for the transaction to be accepted.

An Arcadia spokesperson added that gift cards remain valid in full across all brands and they’re currently being accepted in all stores, with customers able to use them online from early next week.

Arcadia collapsed into administration earlier this week, putting around 13,000 retail jobs at risk across its 444 UK sites and 22 overseas sites.

If a company goes bust, administrators are under no obligation to accept gift cards, meaning customers can lose their money.

As such, customers should look to spend them as soon as possible, and preferably in-store just in case an online order doesn’t arrive or is faulty or needs to be returned.

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