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TSB branded a ‘joke’ after customers face more IT issues

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Written by: Paloma Kubiak
03/09/2018
TSB customers have been plagued by more IT issues over the weekend and into Monday, just months after its bungled system upgrade.

Frustrated customers have taken to social media to vent their anger at being unable to log in to online banking services or transfer money. Others have complained of seeing ‘Something went wrong’ messages while using their usual passwords and log in information.

One customer said on Twitter: “Ever since you did your ‘upgrade’ your app has been useless. 4 hours today to attempt to do a bank transfer and give up #joke do I need to move banks?”

TSB had scheduled in maintenance work over the weekend but it is believed the latest issues are unrelated to this.

Customers experienced intermittent issues with online and mobile banking on Sunday afternoon and this morning customers have been hit with a “slowness in service”, according to a spokesperson.

The spokesperson added: “We’re really sorry that some of our customers are experiencing intermittent issues with online and mobile banking. There was an issue yesterday afternoon which was resolved, however customers may be experiencing a slowness in service. Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience this may cause.”

The latest incident comes after the bank faced an IT meltdown in April in which customers were locked out of mobile and online banking services for weeks.

Following the bungled systems upgrade, which also resulted in over 1,000 customers suffering fraud, TSB revealed in its H1 2018 results that it had taken a £176m hit.

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