You are here: Home - Saving & Banking - News -

TSB branded a ‘joke’ after customers face more IT issues

Written by: Paloma Kubiak
TSB customers have been plagued by more IT issues over the weekend and into Monday, just months after its bungled system upgrade.

Frustrated customers have taken to social media to vent their anger at being unable to log in to online banking services or transfer money. Others have complained of seeing ‘Something went wrong’ messages while using their usual passwords and log in information.

One customer said on Twitter: “Ever since you did your ‘upgrade’ your app has been useless. 4 hours today to attempt to do a bank transfer and give up #joke do I need to move banks?”

TSB had scheduled in maintenance work over the weekend but it is believed the latest issues are unrelated to this.

Customers experienced intermittent issues with online and mobile banking on Sunday afternoon and this morning customers have been hit with a “slowness in service”, according to a spokesperson.

The spokesperson added: “We’re really sorry that some of our customers are experiencing intermittent issues with online and mobile banking. There was an issue yesterday afternoon which was resolved, however customers may be experiencing a slowness in service. Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience this may cause.”

The latest incident comes after the bank faced an IT meltdown in April in which customers were locked out of mobile and online banking services for weeks.

Following the bungled systems upgrade, which also resulted in over 1,000 customers suffering fraud, TSB revealed in its H1 2018 results that it had taken a £176m hit.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get?

News and updates on everything to do with coronavirus and your personal finances.

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Keeping cool during the heatwave could add £300 to energy bills

Using fans and air conditioning units during this summer's heatwave could add an extra £300 to the average energy bill.