Save, make, understand money


TSB customers locked out of bank accounts

Joanna Faith
Written By:
Joanna Faith

TSB customers were hit with more IT issues this morning, with many unable to access internet banking and mobile apps.

Customers took to Twitter to complain about error messages or their screens freezing when they try to log in to their accounts.

One user complained that she was unable to pay her rent.

TSB said services had started to return to normal at 11am.

The challenger bank is still reeling from a huge IT meltdown last year, which saw more than a million customers locked out of their accounts for weeks.

A TSB spokesperson said: “We’re aware that some customers are currently experiencing issues with their internet banking and mobile app. We’re working to solve this as soon as possible and we apologise for any inconvenience caused.”