Superfast fibre broadband rollout

Line rental costs up 38% since 2009

Telephone line rental costs have increased by 38 per cent over the past five years, putting more pressure on stretched household finances.

Telephone | 14 Apr 2014

Mobile phone customers are being 'hung out to dry' with shock bills

Shock mobile phone bills, phantom charges and billing errors are driving people into debt, according to Citizens Advice.

Telephone | 14 Mar 2014
BlackBerry Q5

EU mobile internet users put off by sky-high roaming charges

Almost half of European mobile phone customers dramatically limit their internet use when travelling to another EU country, because of high roaming charges, a study has found.

Telephone | 17 Feb 2014

Tesco Mobile to offer all customers free 4G

Tesco Mobile is to offer 4G for free to all new and existing customers on both pay monthly and SIM only contracts from today.

Utilities | 30 Jan 2014

Tuesday newspaper round-up: Britain, Smartphones, Oil

UK economy growing at fastest pace since financial crisis; smartphone shipments top one billion; Governments need to 'deter' oil speculators.

Investments | 28 Jan 2014

TalkTalk takes stand against nuisance calls by offering free privacy features

TalkTalk is to make all landline privacy calling features completely free in a bid to help customers avoid nuisance, scam and unwanted calls.

Utilities | 15 Jan 2014

Customers miss out on billions by sticking with providers

More than seven million loyal customers who have never switched any of the top 10 most popular financial products could be missing out on billions of pounds worth of savings.

Savings | 10 Jan 2014
Phone call

Calls to 'freephone' numbers to be free from mobiles

Calls to 'freephone' numbers will become free from mobile phones as well as landlines, the regulator Ofcom has announced.

Telephone | 12 Dec 2013
Three UK logo

Three abolishes US roaming charges

Mobile phone operator Three has abandoned roaming charges for customers visiting the US.

Utilities | 04 Dec 2013

Mobile phone bills to be capped if handset is stolen

Consumers will be better protected from "huge bills" run-up on stolen mobiles under an agreement between the government and four phone operators.

Utilities | 03 Dec 2013

Consumers given powers to exit phone contracts fee-free

Consumers will be able to exit their landline, broadband or mobile contract without penalty if their provider increases the cost of their monthly deal, Ofcom has announced.

Telephone | 23 Oct 2013
Superfast fibre broadband rollout

Telecoms providers must make switching easier, says regulator

The chief executive of Ofcom has called on industry to make it simpler for consumers to switch landline and broadband providers.

Broadband | 16 Sep 2013

More than a million kids get first mobile by age 5

More than a million British children get their first mobile phone by the age of five, according to new research.

Telephone | 23 Aug 2013
mobile phone theft

Consumers warned over dangers of missed mobile payments

More than half of consumers could struggle to get a mortgage or credit card in the future by wrongly believing missed mobile phone payments do not affect credit ratings.

Utilities | 01 Aug 2013
Radio mast used for telecoms connections such as 3G and 4G

Mobile reception around UK to get major boost

Mobile phone coverage across the UK is to get a major boost as a result of a £150m government investment.

Telephone | 30 Jul 2013

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