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20/06/2022 has joined forces with best-selling author and consumer champion, The Complaining Cow – Helen Dewdney – to provide our readers with tips, information and action points when it comes to your consumer rights.

If you have questions about a faulty or mis-sold item, you’ve been overcharged or been on the receiving end of shoddy customer service, Helen is here to empower you to complain, get an apology, refund, compensation or gesture of goodwill.

Helen is The Complaining Cow. She is the power behind the most established and comprehensive individual consumer rights and customer service blog which has been going strong for over a decade.

She’s often seen and ‘herd’ in the media talking about all things consumer, where she presents The Complaining Cow Consumer Show on East London Radio, and is a keynote speaker at conferences.

Behind the scenes, she’s a consultant to businesses, helping companies through transformation processes retain their customer service focus.

Helen is also the author of the best-selling books How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer. readers can get 15% off these publications with the discount code YMCow.

But, if you’ve a burning question or a problem and would like Helen’s help on a consumer issue, email us on where we’ll aim to right those wrongs.

You can also find Helen on Facebook, Instagram and Twitter.

As part of our consumer rights series, see the following articles written by Helen:

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