YourMoney.com has joined forces with best-selling author and consumer champion, The Compla...
Former People’s Energy and Neon Reef customers who were moved to British Gas say they re...
Complaints about mis-sold PPI swelled in the months after the deadline came into effect, f...
Consumers spend an average of two hours a month dealing with customer service complaints a...
The art of complaining is at risk of dying out as research shows Brits avoid making compla...
Wonga customers with outstanding compensation claims and complaints may not receive any re...
A new rail ombudsman is to be set up to improve the complaints procedure for dissatisfied ...
Claims management companies will be regulated by the Financial Conduct Authority (FCA) fro...
Payment Protection Insurance (PPI) complaints rose to 1.55 million in the second half of 2...
The Financial Ombudsman Service (FOS) will appoint an independent party to investigate cla...
The Treasury Committee chair has written to the chief executive of the Financial Ombudsman...
The Financial Ombudsman Service has been rocked by claims of ‘severe lack of training’...
A charity said the “odds are stacked against consumers” as it reveals more than three ...
Payment protection insurance (PPI) continues to account for the largest number of complain...
A quarter of a million Co-operative Energy customers are to receive redress of £1.8m over...
Consumers made more than two million complaints about financial service firms in the first...
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