You are here: Home - Household Bills - News -

Brits miss out on £275 as they lack confidence to complain

0
Written by: Paloma Kubiak
08/11/2018
The art of complaining is at risk of dying out as research shows Brits avoid making complaints, thereby missing out on refunds and replacement items to the tune of £275.

More than 15 million Brits routinely miss out on getting their money back, a replacement product or getting an issue sorted as they lack the confidence to make an effective complaint.

Research from the regulator, the Financial Conduct Authority (FCA), revealed that three quarters of consumers avoid making complaints and it’s the younger generation that is the least likely to speak up to get a problem resolved.

Less than half (46%) of 16-24 year olds would complain about bad service in a restaurant (versus 71% of over 55s) and they’re more likely to stew on an issue, waiting on average over a week to complain. In comparison, over 55s take 2.5 days to speak up.

For younger people, complaining ‘causes a scene’, while for their parents’ generation, it’s associated with empowerment. Just two in five (44%) under 35s relate complaining to ‘getting a good deal’ versus 68% of over 55s. In contrast, more than a quarter (27%) associate it with ‘awkwardness’, compared to just 11% of over 55s.

But people’s top regret about not complaining is how it affected them emotionally (54%).

The FCA found these are the top 10 things people want to complain about but don’t:

  1. People who queue jump
  2. A poor meal when eating out
  3. Being ignored by a shop assistant
  4. A parcel arriving late
  5. Travel delays
  6. Poor service in a shop
  7. Smoking in a public place
  8. Someone playing loud music on public transport
  9. People who take up extra space on public transport
  10. A bad haircut.

The research comes as the FCA with the help of Gok Wan and Fred Sirieix, highlights the 29 August 2019 deadline to make PPI complaints.

Consumer confidence champion, Gok Wan, said“As a nation we tend to shy away from sticking up for ourselves, even when we feel we’ve been given a raw deal. But, just like fashion, complaining is all about feeling fearless.

“That’s why I’m supporting the FCA’s PPI Deadline Campaign – to help the UK complain with confidence whether it’s about bad service when shopping to claiming for mis-sold PPI. From complaining in a way you’re comfortable with to keeping your cool, there are loads of ways to get problems solved and your money back.”

Related: See YourMoney.com’s How to complain – and win for more information.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

YourMoney.com Awards 2018

Now in their 21st year, our awards recognise the companies offering the best products and services to consumers

Money Tips of the Week

Read previous post:
How married couples can claw back £1,000 from the tax man

From the new tax year, eligible married couples will be able to claim a £250 tax break. But as claims...

Close