The Financial Conduct Authority (FCA) is proposing fixed bands and a cap on compensatory p...
Consumers spend an average of two hours a month dealing with customer service complaints a...
The art of complaining is at risk of dying out as research shows Brits avoid making compla...
Complaints about consumer credit products and services increased by 40% in 2017/18, accord...
Payment Protection Insurance (PPI) complaints rose to 1.55 million in the second half of 2...
The Financial Ombudsman Service (FOS) will appoint an independent party to investigate cla...
The Treasury Committee chair has written to the chief executive of the Financial Ombudsman...
The Financial Ombudsman Service has been rocked by claims of ‘severe lack of training’...
Payment protection insurance (PPI) continues to account for the largest number of complain...
The number of payday loan complaints soared by more than 200% in the last year, while PPI ...
Consumers continue to complain about Payment Protection Insurance (PPI) more than any othe...
Consumers made more than two million complaints about financial service firms in the first...
The Bank of Scotland, Direct Line, Sesame and Aviva have topped the Financial Ombudsman Se...
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