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Avro Energy threatened with new customer ban

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Energy regulator Ofgem has threatened Avro Energy with a ban on taking on new customers because it is currently in breach of a smart meter rollout.

The energy provider has until the end of May to become a Data Communications Company (DCC) user.

All suppliers were required to become DCC users by 25 November 2017 as part of their obligation to take all reasonable steps to roll out smart meters to all domestic and small business customers by the end of 2020.

Avro Energy has failed to become a DCC user by the deadline and is still not a user. This means that customers with a DCC-connected smart meter who switch to Avro Energy will not be able to make the most of their smart meter.

Ofgem believes that this can result in consumer detriment and could undermine consumer confidence in the smart meter programme and the switching process.