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BA extends flexible booking policy

Written by: Emma Lunn
British Airways is extending its “Book with Confidence” policy for customers booking flights and holidays in September 2020, to cover journeys up to 31 August 2021.

The policy allows customers to change the dates and destination of their booking without incurring a change fee, or to cancel their booking and receive a voucher for use at a later date.

BA introduced Book with Confidence in March when the coronavirus pandemic first started affecting travel. The policy was initially only planned to be in place for a few weeks, but has been repeatedly extended as the pandemic has developed.

Despite current travel restrictions and quarantine rules BA is still taking bookings for Europe and further afield for this summer.

Andrew Brem, BA’s chief commercial officer, said: “We know how hard people work and how much they look forward to their holidays, so we want to give them the confidence to book, safe in the knowledge they can change their booking should they choose to.

“Anyone booking this September who plans to travel all the way up to the end of August 2021, can now take advantage of amazing deals and be reassured their precious holidays are well protected.”

How to save £100 off a trip

If you decide to cancel, BA will email a voucher within seven days to the same value which can be used as payment, or part payment, for a future booking.

If your flight has been cancelled, you are eligible for a voucher, regardless of your booking or travel dates, or you can exercise your consumer rights to get a cash refund.

Some passengers have been using the BA policy to save money on BA flights and holidays.

Frequent flyers are reporting saving hundreds of pounds by cancelling their original booking and re-booking the same flight or holiday for a much cheaper price.

BA says it is cleaning all key surfaces including seats, screens, seat buckles and tray tables after every flight and each aircraft is completely cleaned from nose to tail every day.

Customers are asked to wear a flight mask during flights.

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