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Deliveroo to charge up to £5 for food delivery

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Written by: Paloma Kubiak
24/01/2020
Deliveroo could charge customers up to £4.99 to have their food delivered while pay monthly members will see a new service charge added to payments next week.

The food delivery firm has confirmed it will apply a 49p ‘service fee’ for each order for customers on its Deliveroo Plus subscription who already pay £11.49 a month for unlimited food delivery.

These customers do not currently pay a delivery fee but Deliveroo will also introduce a minimum spend on orders. This amount has yet to be set but is thought to be around £10. If a Plus member’s food bill falls below the threshold, they will have to pay a delivery fee on top of the 49p service fee.

Standard customers without a subscription currently pay a 49p per order service fee. But Deliveroo is changing its approach to delivery fees so it is based on the distance between the restaurant and delivery address.

Customers ordering from a nearby restaurant will pay a lower delivery fee from 99p, while those ordering from a restaurant far away could pay up to £4.99 for delivery. YourMoney.com is awaiting information on what distance would qualify for the maximum delivery charge.

A Deliveroo spokesperson, said: “Next week Deliveroo is introducing better delivery fees for customers. People will pay lower fees for nearby restaurants. For the vast majority, delivery fees will be lower and in many areas will start from as low as 99p.

“Like other Deliveroo customers, those with Plus will see a small service fee. We will use this to bring customers more exciting restaurants, keep improving our service and provide 24/7 customer support.

“Deliveroo now has 35,000 restaurants on the platform, bringing people a wide choice. All fees are clearly listed at check-out before customers confirm payment.”

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