With fraudsters increasingly using more sophisticated ways to trick their victims, it has never been more important for motorists to be vigilant and aware of how to recognise fraudulent emails, texts, websites and calls.
The DVLA has issued tips for motorists on how to recognise and avoid scams.
Only use Gov.uk
The only place to access official information on DVLA and its services is Gov.uk.
Using any other website could mean you’ll be charged more for services that are either cheaper or completely free on Gov.uk.
Never share your driving licence or vehicle information online
Don’t share your driving licence details or V5C (log book) on social media.
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Both documents contain key identifying details that scammers can use to steal your identity or even clone your vehicle.
If your vehicle is cloned, you could end up receiving parking, congestion or speeding fines that you were not responsible for.
Beware of emails and texts
Fraudsters will often send emails or text messages to unsuspecting victims asking them to confirm personal details, such as bank or payment information. Some send messages that claim you are entitled to a vehicle tax refund.
DVLA will never ask you for your bank account details or ask you to confirm payment details. It will only ask you to confirm your personal details by email or text if you have a live enquiry with the DVLA. Vehicle tax refunds are issued automatically – never via an email with a link.
Drivers should be especially wary of VED tax scams since the car tax system changed at the beginning of April.
Beware of websites impersonating DVLA
Scammers create websites that attempt to impersonate DVLA and may appear legitimate.
These sites will often charge additional fees for services you can get for free or at a lower cost on Gov.uk, including driving licence applications, vehicle tax transactions and Clean Air Zone (CAZ) payments.
If you need to use these or any other Government services, always search for them on Gov.uk.
Report scams online
If you come across any of these scams or any other suspicious activity, you can report phishing emails to the National Cyber Security Centre, online scams to Action Fraud and misleading adverts to search engines.
