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Rent-to-own retailer PerfectHome enters administration

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The rent-to-own retailer has entered administration, the financial regulator has confirmed.

Temple Finance Limited, trading as PerfectHome, was a rent-to-own retailer which loaned money to customers so they could buy household furniture and goods. It also offered cash loans.

But the firm has been placed into administration, with Teneo Financial Advisory Limited appointed as administrator. It confirmed it had 17,000 customers at the time of going into administration.

The regulator, the Financial Conduct Authority (FCA) said all existing agreements remain in place so customers can continue to keep the goods.

There are no changes to how payments are made but for anyone struggling with the weekly payments, they should call PerfectHome on 0800 3688 5384 to discuss the situation.

Further, theft and accidental damage cover remains in place as long as customers continue to meet contractual premium payments. Anyone with questions about the cover should call 0800 640 9100.

If customers have submitted a claim for compensation, the FCA said the administrators will be providing further details about how complaints will be dealt with in due course.

A message on the company website, added: “Temple Finance Limited t/a PerfectHome has been in a controlled wind-down guided by management since June 2021. Despite the administration appointment, customers will continue to receive the same level of service as they have throughout the wind-down and should not notice any changes as a result of the administration.”

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