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South Western Railway offers extra compensation following strike disruption

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South Western Railway (SWR) is offering additional compensation to customers affected by delays during the festive period.

The firm said it would offer compensation worth up to five days’ of travel, which is over and above the normal delay repay arrangements.

Thousands of passengers faced severe disruption to their travel in December 2019 due to strike action.

SWR said it would offer additional compensation because of the “duration and intensity” of the strike.

The compensation scheme will run in two phases when it launches.

The first will be for season ticket holders, who SWR will contact directly. The second will be for holders of other tickets, such as weekly season tickets or daily tickets. These customers will need to apply for compensation.

Mark Hopwood, managing director of South Western Railway, said: “Since I arrived at SWR I have listened carefully to customer feedback and I believe it is right that we offer additional compensation over and above our Delay Repay scheme for the disruption caused by December’s strikes. Whilst SWR worked very hard to keep people moving during the strikes, I know that our passengers often still had to cope with delays, cancellations and packed trains and the compensation reflects that.

“This compensation package will provide season ticket holders and daily ticket holders who travelled frequently during the strike with compensation to recognise the disruption they faced.”

Customers can register here to receive updates about the compensation scheme.

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