You are here: Home - Household Bills - News -

South Western Railway offers extra compensation following strike disruption

0
Written by:
19/02/2020
South Western Railway (SWR) is offering additional compensation to customers affected by delays during the festive period.

The firm said it would offer compensation worth up to five days’ of travel, which is over and above the normal delay repay arrangements.

Thousands of passengers faced severe disruption to their travel in December 2019 due to strike action.

SWR said it would offer additional compensation because of the “duration and intensity” of the strike.

The compensation scheme will run in two phases when it launches.

The first will be for season ticket holders, who SWR will contact directly. The second will be for holders of other tickets, such as weekly season tickets or daily tickets. These customers will need to apply for compensation.

Mark Hopwood, managing director of South Western Railway, said: “Since I arrived at SWR I have listened carefully to customer feedback and I believe it is right that we offer additional compensation over and above our Delay Repay scheme for the disruption caused by December’s strikes. Whilst SWR worked very hard to keep people moving during the strikes, I know that our passengers often still had to cope with delays, cancellations and packed trains and the compensation reflects that.

“This compensation package will provide season ticket holders and daily ticket holders who travelled frequently during the strike with compensation to recognise the disruption they faced.”

Customers can register here to receive updates about the compensation scheme.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Autumn Statement: Everything you need to know at a glance

Yesterday Chancellor Jeremy Hunt made his first fiscal statement in the role, outlining a range of tax measure...

End of Help to Buy: 10 alternatives for first-time buyers

The deadline for Help to Buy Equity Loan applications passed on 31 October. If you’re a first-time buyer who...

Moving to an energy prepayment meter: Everything you need to know

As households struggle with the soaring cost of energy, tens of thousands of billpayers are expected to move o...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week