Ofgem has today launched an investigation into the ‘big six’ supplier’s pre-payment meter (PPM) processes following concerns about its approach to switching customers onto these tariffs, particularly those in potentially vulnerable situations.

The investigation will examine whether SSE breached Ofgem’s Standards of Conduct, which aims to ensure suppliers treat customers fairly.

It will look at whether SSE also breached licence conditions which require suppliers to provide appropriate information and ensure consumers’ ability to pay when suggesting alternative payment methods.

An SSE spokesperson said: “We are committed to treating all our customers fairly and will be cooperating fully with Ofgem’s investigation into this historic issue.”

In January this year, SSE topped Ofgem’s complaint indicator with 3,475 complaints per 100,000 customers between July and September 2015.

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