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StubHub makes website changes after CMA intervention

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Written by: Emma Lunn
19/08/2020
Ticket reseller StubHub has addressed concerns raised by the Competition and Markets Authority (CMA) about the information it provides for tickets on sale on its UK website.

The CMA told StubHub earlier this year that its website was not complying with commitments it had made to clean up its site following a consumer law investigation.

In January the CMA said that StubHub was failing to adequately warn people that tickets may not get them into an event as well as using misleading messages about ticket availability.

There were also issues concerning overseas events, transparency about where in a venue ticket buyers would sit, and disclosure of the address of ticket sellers.

The CMA is now satisfied, based on the evidence it has seen and monitoring it has carried out, that StubHub UK:

  • is adequately warning people where tickets bought on the UK site may not get them into an event
  • has removed inaccurate messages about ticket availability
  • is no longer advertising tickets for overseas events that may not comply with UK consumer law
  • is ensuring people know exactly where they will sit in a venue
  • is taking sufficient steps to ensure that the full addresses of business sellers are displayed

A separate investigation is ongoing into Viagogo’s acquisition of StubHub.

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